How To Stop Karen Before She Starts!
Sherry Howell, CenterEdge Software
Tuesday, June 27th, 2:15 - 3:30 PM
Category: Guest Experience
People like to make jokes about unreasonable customers with outlandish demands, but in truth, many uncomfortable guest interactions can be avoided. This fun, lighthearted session will take a fresh, in-depth look at the causes of customer friction, how to prevent them, and how to teach your staff to recognize and stop an impending explosion.