Seminar Information

Increase Profits Through Game Room Analytics

John Karabatsos, BPAA & Jason Mitchell, Intercard Inc.

Sunday, June 26th, 9:30 AM - 4:00 PM

Category: Boot Camp-Games Management

Designed for managers and facility leaders. This session will take a deep dive into must know game room metrics generated by the arcade game card system. We’ll review and analyze key revenue, cost, security, and marketing data that can provide you the tools to improve profitability and guest experience in both the day to day and long-term management of the game space.

Register

Enhancing Your AMF 8270 Pinspotter Operations

Jimmy Land, Classic Products

Sunday, June 26th, 9:30 AM - 4:00 PM

Category: Boot Camp- AMF 8270 PinSpotters

 Announcing the AMF 8270 Pinspotter Boot Camp. Spend the day with the TaskForce team from Classic Products learning Safety Best Practices, Preventative Maintenance, Troubleshooting, Adjustments and more. This new Boot Camp is designed for small center proprietors that are hands on with the mechanical operations of their center. Proprietors are welcome to bring more than one person from their center.

Register

Enhancing Your Brunswick A2 Pinsetter Operations

Classic Products

Sunday, June 26th 9:30 AM - 4:00 PM

Category: Boot Camp- A2 Pinsetters

Announcing the Brunswick A2 Pinsetter Boot Camp. Spend the day with the TaskForce team from Classic Products learning Safety Best Practices, Preventative Maintenance, Troubleshooting, Adjustments and more. This new Boot Camp is designed for small center proprietors that are hands on with the mechanical operations of their center. Proprietors are welcome to bring more than one person from their center.

Register

Super Session

Johnny Quinn - Think like an Olympian; Developing a Champion Mindset
Date: Monday June 27th, 2022

Time: 1:30  - 4:45 PM

*Limited to the first 150 Registrants!

Part 1-Nothing happens without taking action. Ultra-performers are men and women who find a way to get the job done with the current resources available. Johnny powerfully simplifies the elite action steps he developed in the Olympics and professional football to help everyone in your business become and ultra-performer and win in the marketplace.

Part 2- We live in a day of constant change. Whether it is economic, social, technological or regulatory, if you are not changing and adapting you will be left behind. Building on Johnny's Think Like An Olympian keynote, in this session Johnny clearly lays out an action plan to develop a champion mindset giving your business a framework for future success.

Brunswick Bowling Products Sponsor Pavilion

Brunswick

Monday, June 27th, 1:30 - 3:00 PM, Westgate Resorts

Find out how proprietors are leveraging technology for branding, marketing, and growth. Panelists will share how their businesses have evolved since 2020 and how they’re using technology to manage labor shortages, meet customer expectations, and improve their bottom line.

Speakers:

• Alison Ibara, Owner, Pinheads Fun Center
• Caleb Wisterman, Senior Regional Manager, FOH and Bar Operations, Stars & Strikes Family Entertainment Centers
• Joanna Gershkowitz, General Manager, Maple Family Centers

Join us to discover:

• How to thrive with fewer skilled workers and rising customer expectations.
• Small incremental improvements that can positively impact business.
• How centers are using technology differently now than before the pandemic.
• How customers have changed, and how new technologies can help you meet their needs.
• What proprietors are planning to do differently in the next three years.
• How new technology is impacting business, including unexpected benefits and tradeoffs.
• Industry growth opportunities and challenges.
• How to keep your brand in front of your existing customers and expand your market.

One lucky attendee will win VIP seating for two at the keynote session featuring Kansas City Chief Coach Andy Reid! Join us for your chance to win, and to find out how technology can help you thrive and grow in today’s competitive environment.

QubicaAMF Sponsor Pavilion

QubicaAMF

Monday, June 27th, 3:15 - 4:45 PM

Maximizing the Guest Experience (& Your Business) Through Technology

Guest expectations of convenience, service and technology are extremely high. Higher than ever before. While operators are feeling the pressure to increase efficiencies and improve service options as a result of increasing costs, staffing shortages and increased turnover.

To compete effectively in today’s environment technology is playing an ever-increasing role. The need to reach customers before they even walk in your center—when and where they are ready. The need to offer seamless self-check in options while at the same time delivering an exceptional and consistent guest experience. The need to keep your staff at the front of the center—focusing on your business. Ultimately, the need to be more efficient at every step.

By leveraging the latest technology in an array of ways, in and outside of the center, you can deliver the ultimate consumer journey through your business, improve the guest and staff experience—while maximizing your profits.

Join us to learn how to:

• Lower operating costs and simplify operations
• Reach customers with personalized offerings—even before they walk into your center
• Provide a consistent guest experience and greater staff flexibility
• Always be upselling while reducing wait times
• Easily provide complete F&B options at your guests’ fingertips
• Support and extend your center staff
• Maximize the technology in your business everyday

Bigger Bottom Line Through Maintenance Management

Kelly Bednar, BPAA

Tuesday, June 28th, 8:30 - 10:00 AM

Category: Maintenance Management

Many proprietors never realize just how much money is gained or lost from behind the foul line. Join us for a 90 minute walk through and around the biggest rocks in your maintenance department. We all know times have changed and the maintenance department has different roles today than ever before. Find out just how being proactive rather than reactive can save money and time simply by investing in your maintenance department.

What Happens if Risk Management is Neglected- Lawsuits!

Michael Alberico, Eckert, Seamans, Cherin & Mellott, LLC

Tuesday, June 28, 8:30 - 10:00 AM

Category: Risk Management

Active risk management is more than simply reviewing risks on a regular basis. It is a mindset and philosophy that requires all risks be fully understood – what is the real situation, how are you improving things through your management actions, why is this risk being managed, what will the impact to the business be if the risk triggers, and how do you minimize that impact and recover? Only when you fully understand this complete picture can you be effective in ensuring the right response strategies are put in place.

Food & Beverage: Proven Ways to Cut Costs, Improve Consistency and Increase Quality

Jim Laube, RestaurantOwner.com

Tuesday, June 28, 8:30 - 10:00 AM

Category: Traditional F&B

Food and beverage plays a very important role in every bowling center and entertainment venue. It’s not only a big part of the overall customer experience, food service is also a major contributor to the profitability and financial health of your entire business.

Yet, many bowling and entertainment venues miss out on thousands and even tens of thousands of dollars of additional profit annually due to poor or non-existent food and beverage systems and controls.

This seminar will show you practical, easy to implement ways to reduce waste, spoilage, theft and improve consistency and even the quality in your food service operations.

What you’ll learn:

• Basic food management concepts and practices that all your managers responsible for food service should know and understand
• An easy way to calculate your food and beverage costs weekly and why this one practice will raise your F&B margins by a minimum of 5% - 10%
• How food systems and controls will also improve your guest experience
• Essential inventory controls to reduce waste, spoilage and theft
• Best practices for food service purchasing, receiving, storage and preparation

Merchandising: Who is Really Redeeming Your Prizes?

Josh Adkins, Redemption Plus

Megan Burtch, Redemption Plus

Tuesday, June 28th, 8:30 - 10:00 AM

Category: Games & Redemption

Success in the game room is dependent upon knowing and understanding your guest. Join the Redemption Plus team as they go into detail about how it takes time and effort to discover who your real demographic is rather than who you hope is walking through your door. Sometimes you plan to cater to a certain clientele when in fact the people spending money in your facility may have different spending habits than what you expect. Your Merchandise selection and overall redemption experience should be customized to your actual customer and that can vary depending on who is coming to your center.

Going Cashless

John Karabatsos, BPAA

Tuesday, June 28th, 10:15 - 11:45 AM

Category: Operations

Join a panel of fellow proprietors that took the pioneering step to take their business cashless. Learn firsthand what worked, what didn't and is cashless the future of the industry.

The Serious Business of Positive Emotions: Proven Tools to Achieve Personal and Professional Success

Paul Krismer

Tuesday, June 28th, 10:15 - 11:45 AM

Category: Leadership

Get a blast of personal and corporate well-being in this inspirational dive into the science of positive psychology. Come away with simple, applicable skills that will fuel your personal happiness and create positive contagion amongst the people you influence.

Use Your Menu Design to Combat Inflation

Bo Bryant

Tuesday, June 28th, 10:15 -11:45 AM

Category: Food and Beverage

We as an industry need to create excitement and engagement around expanding F&B as a profit center. Join Bo Bryant “The Restaurant Giant” as he breaks down delivering value around combatting inflation with tips and tricks everyone can take away. 

Use your menu as a money maker

• Learn the art and science of menu profit.
• Expert culinary tips & tricks
• What the big boys know
• Creating your Point of Distinction
• Combatting Inflation
  ...and doing it all from any kind of kitchen!

Digital Advertising Explained

Sarah Vigil, Trifecta Management Group

Tuesday, June 28th, 10:15 -11:45 AM

Category: Digital Marketing

Every day, about 3.5 billion searches are made using Google Search. These people are searching for information, shopping online, comparing product prices, getting directions, or just learning something new. Through Google Ads, you can reach this audience and transform them into valuable customers. Learn the ins and outs of digital advertising, best practices for success, and how to launch your very own search ad straight from Google My Business.

If Not You, Who? How to Crack the Code of Employee Disengagement

Jill Christensen, Jill Christensen International

Tuesday, June 28, 2:30 - 4:00 PM

Category: Employee Engagement

We are living in unprecedented times – ‘work’ as we know it has changed. In order to thrive, organizations must re-invent themselves and embrace the new normal.

Simply put, organizations in the top tier of employee engagement outperform their peers and have better growth trends than their competition. However, only a small portion of workers claim to be engaged, meaning the majority sleepwalk through the day.

How do you inspire employees to get into the game? Jill is back to share her updated and proven strategy to turn disengaged workers into a unified high-performing team, resulting in increased revenue, customer satisfaction, productivity, pride, loyalty, and most importantly in this climate, retention.

Inspirational Leadership in Challenging Times

Craig Whelden, Whelden Associates

Tuesday, June 28th, 2:30 - 4:00 PM

Category: Leadership

Largely drawn from his four-time national award winning and #1 international best-selling book Leadership: The Art of Inspiring People to Be Their Best, Craig passes on decades of leadership and life lessons -- both good and bad – told in a compelling and sometimes very personal way.

A “master story-teller” thousands around the world have heard his inspirational message and have read his book.

Understanding On Premise Bar Trends

Matt Perazzelli, Boston Beer

Tuesday, June 28th, 2:30 - 4:00 PM

Category: Bar

If you watched the Tuesday Morning Profit break with Matt, you know he is just 1 of 139 Advanced Cicerones in the world. He brings his knowledge to a full 90 minutes presentation of On Premise Bar trends of today and the near future.

Why Can't You be Normal Like Me 

(Understanding and Connecting to the 4 Personality Styles)

Tonya Telesco, Telesco Leadership, LLC

Tuesday, June 28th, 2:30 - 4:00 PM

Category: Communication/Personal Growth

Understanding and Connecting to the 4 Personality Styles Relationships are the spice of life and major determining factor for success. Understanding the Model of Human Behavior is the crowning information for building empowering and equipping strong teams and relationships. The ability to communicate with people according to their style moves from connection to powerful influence with proven results. In this highly effective and entertaining presentation, Tonya will reveal how different our personalities play out in every day life. Power-packed with proven principles that revolutionize the way people look and relate to life in these time, the presentation will be full of ah-ha moments that leave you wanting more.

Serve Your Guest and SOAR Above Your Competition

Candi Kelley, TrainerTainment

Tuesday, June 28th, 4:15 - 5:45 PM

Category: Customer Service

Customer Service should be a top priority for every business, but it sure seems to have gotten complicated. Customer service has turned into a pipe dream that seems so difficult to achieve. The secret though is that it has been made to be more complicated than it needs to be. The core of Customer Service is still such that a guest/customer wants to be treated in a consistent, respectful manner. That has to be the foundation of any Customer Service strategy. Once that foundation is solid, it is time to add small bits of magic on top. You can achieve that with the S.O.A.R. Customer Service strategy. Each step is designed to simplify and execute a recommendation worthy standard in Customer Service.

Mastering Your Memory

Tyler Enslin, Tyler Enslin International

Tuesday, June 28th, 4:15 - 5:45 PM

Category: Personal Skills

The human brain possesses an incredible amount of power to store and recall information. Unfortunately most people are never taught how to fully access this ability. In this fun and highly engaging training attendees will learn unique and exciting methods to increase their memory skills to extraordinary levels. Most importantly this program teaches participants how to use these concepts in daily life. Instantly recalling people’s names, giving presentations without notes, increased focus, and improved mental organization are just a few of the practical benefits of this intriguing program. Tyler delivers this session in an energetic fashion with no notes or PowerPoint to encourage maximum audience participation in order to impart as much value as possible to all who attend.

League Development The Key To Non-Peak Revenue

Stefan Cox, Spare Time Texas

Tuesday, June 28th, 4:15 - 5:45 PM

Category: Leagues

During this interactive session, attendees are presented with revenue generating programs based on both traditional and non-traditional league programs. Upon conclusion of the session, participants will be able to create, market and start both traditional and non-traditional league programs to generate revenues during non-peak times.

Choosing the Right Attractions for Your Market

Danny Gruening, Creative Works

Tuesday, June 28th, 4:15 - 5:45 PM

Category: Attractions

• How to identify your target market from the 4 major demographic groups
• Size requirements, throughput, staffing requirements, and earning potential for popular attractions
• Which factors to consider when making attraction decisions
• How to understand the categories of VR on the market