Seminar Information
Tuesday, May 17, 2022
General InfoSeminars

Seminar Information

Check out all the information you need to increase revenue and retain customers in your business.


Boot Camps

Boot Camps

As part of your full registration to the 2022 IBE – at no extra charge, all attendees are invited to attend this Sunday addition to the IBE Bowling University educational lineup. However seats are limited to the first 32 registered attendees. Pre-registration required. Please click register buttons to reserve your seat.

Gerald Morrow

League and Guest Development

Gerald Morrow, BPAA

Sunday, June 26th, 9:30 AM - 4:00 PM

Category: Boot Camp- Leagues

“Let systems run the business and people run the systems. People come and go but systems remain constant." League Bowler Development hasn’t really changed over the past 40 years, but it’s a skill set that hasn’t been shared with the new generation. What was simply "Tribal Knowledge" is now documented, created by the BPAA League Development Committee. The Bowler Development along with the System of League Bowling provides bowling center owners, operators, managers and other personnel with fast and efficient guidance on the development and retention of league bowlers. This full-day Boot Camp takes a deep dive into the system to provide you with the tools and techniques necessary to meet your league goals, regardless of the season. No matter how much or how little skill you have in league development, the guidance in this system will make you a better, more proficient and more confident bowling center owner, operator, manager or league coordinator.



Increase Profits Through Game Room Analytics

John Karabatsos, BPAA & Jason Mitchell, Intercard Inc.

Sunday, June 26th, 9:30 AM - 4:00 PM

Category: Boot Camp-Games Management

Designed for managers and facility leaders. This session will take a deep dive into must know game room metrics generated by the arcade game card system. We’ll review and analyze key revenue, cost, security, and marketing data that can provide you the tools to improve profitability and guest experience in both the day to day and long-term management of the game space.



Enhancing Your AMF 8270 Pinspotter Operations

Jimmy Land, Classic Products

Sunday, June 26th, 9:30 AM - 4:00 PM

Category: Boot Camp- AMF 8270 PinSpotters

 Announcing the AMF 8270 Pinspotter Boot Camp. Spend the day with the TaskForce team from Classic Products learning Safety Best Practices, Preventative Maintenance, Troubleshooting, Adjustments and more. This new Boot Camp is designed for small center proprietors that are hands on with the mechanical operations of their center. Proprietors are welcome to bring more than one person from their center.



Enhancing Your Brunswick A2 Pinsetter Operations

Classic Products

Sunday, June 26th 9:30 AM - 4:00 PM

Category: Boot Camp- A2 Pinsetters

Announcing the Brunswick A2 Pinsetter Boot Camp. Spend the day with the TaskForce team from Classic Products learning Safety Best Practices, Preventative Maintenance, Troubleshooting, Adjustments and more. This new Boot Camp is designed for small center proprietors that are hands on with the mechanical operations of their center. Proprietors are welcome to bring more than one person from their center.



Johnny Quinn

Super Session

Johnny Quinn - Think like an Olympian; Developing a Champion Mindset
Date: Monday June 27th, 2022

Time: 1:30  - 4:45 PM

*Limited to the first 150 Registrants!

Part 1-Nothing happens without taking action. Ultra-performers are men and women who find a way to get the job done with the current resources available. Johnny powerfully simplifies the elite action steps he developed in the Olympics and professional football to help everyone in your business become and ultra-performer and win in the marketplace.

Part 2- We live in a day of constant change. Whether it is economic, social, technological or regulatory, if you are not changing and adapting you will be left behind. Building on Johnny's Think Like An Olympian keynote, in this session Johnny clearly lays out an action plan to develop a champion mindset giving your business a framework for future success.


Brunswick Bowling Products Sponsor Pavilion


Monday, June 27th, 1:30 - 3:00 PM


QubicaAMF Sponsor Pavilion


Monday, June 27th, 3:15 - 4:45 PM


Kelly Bednar

Bigger Bottom Line Through Maintenance Management

Kelly Bednar, BPAA

Tuesday, June 28th, 8:30 - 10:00 AM

Category: Maintenance Management

Many proprietors never realize just how much money is gained or lost from behind the foul line. Join us for a 90 minute walk through and around the biggest rocks in your maintenance department. We all know times have changed and the maintenance department has different roles today than ever before. Find out just how being proactive rather than reactive can save money and time simply by investing in your maintenance department.

Michael Alberico

What Happens if Risk Management is Neglected- Lawsuits!

Michael Alberico, Eckert, Seamans, Cherin & Mellott, LLC

Tuesday, June 28, 8:30 - 10:00 AM

Category: Risk Management

Active risk management is more than simply reviewing risks on a regular basis. It is a mindset and philosophy that requires all risks be fully understood – what is the real situation, how are you improving things through your management actions, why is this risk being managed, what will the impact to the business be if the risk triggers, and how do you minimize that impact and recover? Only when you fully understand this complete picture can you be effective in ensuring the right response strategies are put in place.

Jim Laube

Food & Beverage: Proven Ways to Cut Costs, Improve Consistency and Increase Quality

Jim Laube,

Tuesday, June 28, 8:30 - 10:00 AM

Category: Traditional F&B

Food and beverage plays a very important role in every bowling center and entertainment venue. It’s not only a big part of the overall customer experience, food service is also a major contributor to the profitability and financial health of your entire business.

Yet, many bowling and entertainment venues miss out on thousands and even tens of thousands of dollars of additional profit annually due to poor or non-existent food and beverage systems and controls.

This seminar will show you practical, easy to implement ways to reduce waste, spoilage, theft and improve consistency and even the quality in your food service operations.

What you’ll learn:

  • Basic food management concepts and practices that all your managers responsible for food service should know and understand
  • How food systems and controls will also improve your guest experience
  • Essential inventory controls to reduce waste, spoilage and theft
  • Best practices for food service purchasing, receiving, storage and preparation
Josh Adkins

Merchandising: Who is Really Redeeming Your Prizes?

Josh Adkins, Redemption Plus

Megan Burtch, Redemption Plus

Tuesday, June 28th, 8:30 - 10:00 AM

Category: Games & Redemption

Success in the game room is dependent upon knowing and understanding your guest. Join the Redemption Plus team as they go into detail about how it takes time and effort to discover who your real demographic is rather than who you hope is walking through your door. Sometimes you plan to cater to a certain clientele when in fact the people spending money in your facility may have different spending habits than what you expect. Your Merchandise selection and overall redemption experience should be customized to your actual customer and that can vary depending on who is coming to your center.

John Karabatsos

Going Cashless

John Karabatsos, BPAA

Tuesday, June 28th, 10:15 - 11:45 AM

Category: Operations

Join a panel of fellow proprietors that took the pioneering step to take their business cashless. Learn firsthand what worked, what didn't and is cashless the future of the industry.

Paul Krismer

The Serious Business of Positive Emotions: Proven Tools to Achieve Personal and Professional Success

Paul Krismer

Tuesday, June 28th, 10:15 - 11:45 AM

Category: Leadership

Get a blast of personal and corporate well-being in this inspirational dive into the science of positive psychology. Come away with simple, applicable skills that will fuel your personal happiness and create positive contagion amongst the people you influence.

Don Burns

Your Restaurant Sucks! Embrace the Suck, Unleash Your Restaurant. Become Outstanding.

Don Burns, The Restaurant Coach

Tuesday, June 28th, 10:15 -11:45 AM

Category: Food and Beverage

Join the restaurant coach Don Burns as he talks about the four menu designs that drive sales. He breaks down the steps to how independent restaurants get guests to spend 15% more…OVERNIGHT!

Sara Vigil

Digital Advertising Explained

Sarah Vigil, Trifecta Management Group

Tuesday, June 28th, 10:15 -11:45 AM

Category: Digital Marketing

Every day, about 3.5 billion searches are made using Google Search. These people are searching for information, shopping online, comparing product prices, getting directions, or just learning something new. Through Google Ads, you can reach this audience and transform them into valuable customers. Learn the ins and outs of digital advertising, best practices for success, and how to launch your very own search ad straight from Google My Business.

Jill Christensen

If Not You, Who? How to Crack the Code of Employee Disengagement

Jill Christensen, Jill Christensen International

Tuesday, June 28, 2:30 - 4:00 PM

Category: Employee Engagement

We are living in unprecedented times – ‘work’ as we know it has changed. In order to thrive, organizations must re-invent themselves and embrace the new normal.

Simply put, organizations in the top tier of employee engagement outperform their peers and have better growth trends than their competition. However, only a small portion of workers claim to be engaged, meaning the majority sleepwalk through the day.

How do you inspire employees to get into the game? Jill is back to share her updated and proven strategy to turn disengaged workers into a unified high-performing team, resulting in increased revenue, customer satisfaction, productivity, pride, loyalty, and most importantly in this climate, retention.

Craig Whelden

Inspirational Leadership in Challenging Times

Craig Whelden, Whelden Associates

Tuesday, June 28th, 2:30 - 4:00 PM

Category: Leadership

Largely drawn from his four-time national award winning and #1 international best-selling book Leadership: The Art of Inspiring People to Be Their Best, Craig passes on decades of leadership and life lessons -- both good and bad – told in a compelling and sometimes very personal way.

A “master story-teller” thousands around the world have heard his inspirational message and have read his book.

Matt Perazzelli

Understanding On Premise Bar Trends

Matt Perazzelli, Boston Beer

Tuesday, June 28th, 2:30 - 4:00 PM

Category: Bar

If you watched the Tuesday Morning Profit break with Matt, you know he is just 1 of 139 Advanced Cicerones in the world. He brings his knowledge to a full 90 minutes presentation of On Premise Bar trends of today and the near future.

Tonya Telesco

Why Can't You be Normal Like Me 

(Understanding and Connecting to the 4 Personality Styles)

Tonya Telesco, Telesco Leadership, LLC

Tuesday, June 28th, 2:30 - 4:00 PM

Category: Communication/Personal Growth

Understanding and Connecting to the 4 Personality Styles Relationships are the spice of life and major determining factor for success. Understanding the Model of Human Behavior is the crowning information for building empowering and equipping strong teams and relationships. The ability to communicate with people according to their style moves from connection to powerful influence with proven results. In this highly effective and entertaining presentation, Tonya will reveal how different our personalities play out in every day life. Power-packed with proven principles that revolutionize the way people look and relate to life in these time, the presentation will be full of ah-ha moments that leave you wanting more.

Candi Kelley

Serve Your Guest and SOAR Above Your Competition

Candi Kelley, TrainerTainment

Tuesday, June 28th, 4:15 - 5:45 PM

Category: Customer Service

Customer Service should be a top priority for every business, but it sure seems to have gotten complicated. Customer service has turned into a pipe dream that seems so difficult to achieve. The secret though is that it has been made to be more complicated than it needs to be. The core of Customer Service is still such that a guest/customer wants to be treated in a consistent, respectful manner. That has to be the foundation of any Customer Service strategy. Once that foundation is solid, it is time to add small bits of magic on top. You can achieve that with the S.O.A.R. Customer Service strategy. Each step is designed to simplify and execute a recommendation worthy standard in Customer Service.

Tyler Enslin

Mastering Your Memory

Tyler Enslin, Tyler Enslin International

Tuesday, June 28th, 4:15 - 5:45 PM

Category: Personal Skills

The human brain possesses an incredible amount of power to store and recall information. Unfortunately most people are never taught how to fully access this ability. In this fun and highly engaging training attendees will learn unique and exciting methods to increase their memory skills to extraordinary levels. Most importantly this program teaches participants how to use these concepts in daily life. Instantly recalling people’s names, giving presentations without notes, increased focus, and improved mental organization are just a few of the practical benefits of this intriguing program. Tyler delivers this session in an energetic fashion with no notes or PowerPoint to encourage maximum audience participation in order to impart as much value as possible to all who attend.

Stefan Cox

League Development The Key To Non-Peak Revenue

Stefan Cox, Spare Time Texas

Tuesday, June 28th, 4:15 - 5:45 PM

Category: Leagues

During this interactive session, attendees are presented with revenue generating programs based on both traditional and non-traditional league programs. Upon conclusion of the session, participants will be able to create, market and start both traditional and non-traditional league programs to generate revenues during non-peak times.

Danny Gruening

Choosing the Right Attractions for Your Market

Danny Gruening, Creative Works

Tuesday, June 28th, 4:15 - 5:45 PM

Category: Attractions

Join us for a session with industry leaders to learn about some of the newest options available for attraction in our industry today.

Attendees Say

  • It’s Electric! Being at Bowl Expo is a lot of fun, there are many innovative products out there. You get to see the next big thing before it becomes the big thing!

    Tyler Herreman
    Centennial Lanes – Hays, KS

  • One of the best reasons I’d think to come is to visit with other bowling centers and seeing how their operations are and networking amongst one another.

    Chris James
    Cordova Bowling Center – Cordova, TN

  • I get a good pulse to where the industry is at and who the people are that are making those trends and taking the industry to where it’s headed.

    Gianmarc Manzione
    Bowlers Journal International – Chicago, IL

  • I come to Bowl Expo to take a break from my business, get rejuvenated while meeting with other proprietors, and learn key things from the different educational seminars. It gets me back in the game. It gets me mentally thinking that I can do things better and I can do things differently at my center.

    Marc Mattecheck
    North Bend Lanes – North Bend, OR

  • It’s a great way to find new ideas for your bowling center. Not necessarily if your center is struggling, but even if you have a booming bowling center! Not only can you offer stuff to other people, but there’s some great ideas out there that maybe you’ve just never thought of before.

    Brandon Wilder
    Buffaloe Lanes – Raleigh, NC

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