Seminar Information

F&B Profitability

John Karabatsos, BPAA 

Sunday, June 25th, 9:30 AM - 4:00 PM

Category: Boot Camp-F&B

This session is an interactive, group driven workshop. Participants are provided with a structured approach for managing costs and profits of the food operation. At the end of the session participants understand how to generate, interpret, and utilize essential food and beverage matrices such as prime costs, cost of goods, gross margin, menu engineering, and development of standard recipe guides. The boot camp also addresses portion control, inventory management, ordering and pricing strategies as well as supporting administrative documentation. This session is designed for those look for an operations refresher or skill enhancement in the basics of snack bar food service management. 

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Enhancing Your AMF 8270 Pinspotter Operations

Stuart Treutel, Classic Products

Sunday, June 25th, 9:30 AM - 4:00 PM

Category: Boot Camp- AMF 8270 PinSpotters

Back by popular demand, the AMF 8270 Pinspotter Boot Camp. Spend the day with the TaskForce team from Classic Products learning Safety Best Practices, Preventative Maintenance, Troubleshooting, Adjustments and more. This new Boot Camp is designed for small center proprietors that are hands on with the mechanical operations of their center. Proprietors are welcome to bring more than one person from their center.

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Enhancing Your Brunswick A2 Pinsetter Operations

Jimmy Land, Classic Products

Sunday, June 25th 9:30 AM - 4:00 PM

Category: Boot Camp- A2 Pinsetters

Back by popular demand, the Brunswick A2 Pinsetter Boot Camp. Spend the day with the TaskForce team from Classic Products learning Safety Best Practices, Preventative Maintenance, Troubleshooting, Adjustments and more. This newer Boot Camp is designed for small center proprietors that are hands on with the mechanical operations of their center. Proprietors are welcome to bring more than one person from their center.

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Super Session

Colene Rogers - Team Retention, Leadership is More Than a Title: It's Influence 
Date: Monday June 26th, 2023

Time: 1:30  - 4:45 PM

*Limited to the first 150 Registrants!

Colene identifies turnover as not just an issue, but “the issue” facing all organizations. For how well you retain your employees influences every other facet of your business. Rogers will provide you with practical, proven, easy to implement practices and strategies to help you improve employee satisfaction which leads to higher productivity, lower turnover and a stronger bottom line!

QubicaAMF Sponsor Pavilion

QubicaAMF

Monday, June 26th, 1:30 - 3:00 PM

Brunswick Bowling Products Sponsor Pavilion

Brunswick

Monday, June 26th, 3:15 - 4:45 PM

Your Restaurant Sucks! Embrace The Suck, Unleash Your Restaurant. Become Outstanding.

Don Burns, Restaurant Coach

Tuesday, June 27th, 9:00 - 10:15 AM

Category: Food

Join the Restaurant Coach, Don Burns, as he talks about the 4 menu designs that drive sales. He breaks down the steps to how independent restaurants gets guests to spend 15% more...OVERNIGHT!

Keys To Lowering Your Turnover

Wendy Christie, Employer E-Source

Tuesday, June 27, 9:00 - 10:15 AM

Category: Retention

What is the easiest way to reduce the need to hire? Retain your best talent! Learn how to market your business to potential team members and keep them with great on-boarding programs.

Drive Guests To Your Website By Leveraging Google Search Features

Nicole Krug, Social Light

Tuesday, June 28, 9:00 - 10:15 AM

Category: Digital Marketing

Nearly half of the searches on Google do not result in a click because Google is answering basic questions themselves eliminating the need for you to click a page. Learn how to leverage tools like Google Snippets, Google Stories and Google My Business to help format your information into elements Google can use and build traffic to your website.

Game On! Opportunities To Grow Arcade Revenue

George & Howard McAuliffe, Pinnacle Entertainment Group, LLC

Tuesday, June 27th, 9:00 - 10:15 AM

Category: Entertainment/Games

A successful game room operation is about providing a memorable guest experience, driving traffic and managing costs. Easier said than done in the current environment. Join George and Howard McAuliffe as they share their insights on how to make your arcade a key driver of your center's success.

Tips To Get More Bang From Your Bar

Kurt Moody, Patrick Henry Creative Promotions

Tuesday, June 27th, 10:30 - 11:45 AM

Category: Beverage

Learn how to harness the power of your beverage program while improving the guest experience and increasing center profits. Kurt Moody of Patrick Henry Creative Promotions shows us how understanding your guest leads to on-trend product offerings and marketing to meet their wants and needs.

Does Your Facility Have A Plan For An Active Shooter Event?

Chad Ayers, ProActive Response Group

Tuesday, June 27th, 10:30 - 11:45 AM

Category: Tech

Empower your team members in the event of an active shooter threat. Don't just "check the box" when it comes to being prepared if an active shooter event took place in your facility! In this session, we will discuss valuable methods and effective training tactics to protect your team and guests.

Making Your Email Work For You With Just A Little TLC

LeeAnn Marie Webster, Webster Enterprises

Tuesday, June 27th, 10:30 -11:45 AM

Category: Digital Marketing

Breathe life back into your email marketing as we shift the conversation from quantity to quality. There is a person on the other side of the email address! Email with H.E.A.R.T. shares how this philosophy will help you to better engage, honor and grow this relationship with subscribers who are more likely to engage with our messages.

Are You Ready To See How Profitable Virtual Reality Can Be For Your Center?

Russ Van Nata, Creative Works

Tuesday, June 27th, 10:30 -11:45 AM

Category: Entertainment/VR

Russ Van Natta review the most important operational, pricing, and marketing choices to help businesses capitalize on their investments, regardless of which Virtual Reality attractions they have now or plan to add in the future. Attendees walk away with actionable insights to deliver better guest experiences, increase revenue and be more profitable. 

Where Have All The Groups Gone? Strategies To Find, Grow, And Retain Group Business

Sheryl Bindelglass, SherylGolf

Tuesday, June 27, 2:15 - 3:30 PM

Category: Sales/Marketing

How do you find groups that still want to have fun? What groups want to have events (and have a budget)? Wish you could land bigger groups and pack your center on a regular basis. The solution is to pre=book tons of groups to fill the down times. Don't miss the one session that will have the biggest impact on your bottom line.

How To Stop Karen Before She Starts!

Sherry Howell, CenterEdge Software

Tuesday, June 27th, 2:15 - 3:30 PM

Category: Guest Experience

People like to make jokes about unreasonable customers with outlandish demands, but in truth, many uncomfortable guest interactions can be avoided. This fun, lighthearted session will take a fresh, in-depth look at the causes of customer friction, how to prevent them, and how to teach your staff to recognize and stop an impending explosion. 

Facebook Insider Secrets To Get More Guests In Your Center

Tami Wloch, Strategic & Creative Marketing, Inc.

Tuesday, June 27th, 2:15 - 3:30 PM

Category: Digital Marketing

Is your Facebook Business Page generating new business? Is your website setup correctly to encourage to sign up for leagues or book parties? Tami Wloch, Advisory Panelist for both Facebook & LinkedIn, gives you easy to follow, step-by-step instructions so you can make these changes yourself and keep your facility booked! No matter how much you know (or don't know) about using digital media, you will leave this session ready to implement the changes.

Your Next Steps To Modernize, Expand And/Or Build

David Wallace, Turfway Entertainment Management Group

Tuesday, June 27th, 2:15 - 3:30 PM

Category: Entertainment

You have an idea and are looking to grow...where do we go from here? Explore all considerations focusing on architectural, construction, operational setup and management of your brand. With a focus on best practices, pitfalls and attractions that work in today's world, based on your budget and your target audience.

Everyone Is Selling Or Un-Selling Everyday

Beth Standlee, TrainerTainment

Tuesday, June 27th, 3:45 - 5:00 PM

Category: Sales/Marketing

Each team member has the opportunity to grow your business and their worth with every interaction. Are you teaching salesman/womanship? So many people shy away from the thought of being in sales. Robert Louis Stevenson said, "Everyone lives by selling something." This sessions promises to teach you and your team to embrace the fact that they are all in sales; and with the lessons learned they will sell more starting with their very next shift!

A Return To Great Guest Experience

Frank Price, FL Price

Tuesday, June 27th, 3:45 - 5:00 PM

Category: Guest Experience

Everyone has great intentions to gain the competitive advantage through a high-quality guest experience, but are you actually achieving them? Learn guest experience trends, expectations, and they process to help you achieve those intentions. 

Retaining Your Team By Giving Effective Feedback

Tyler Enslin, Tyler Enslin International 

Tuesday, June 27th, 3:45 - 5:00 PM

Category: Retention

Is retention and employee engagement keeping you up at night? Learn how to create a culture that embraces frequent candid feedback to promote growth for team members and the center. Without it, productivity falls, communication becomes ineffective, and ultimately employee engagement and retention suffer. In this highly interactive training, participants will be equipped with specific skills to deliver even challenging feedback in a way that is both effective and empathetic. 

Strategies To Increasing Laser Tag Traffic, Profitability And Synergy Within Your Center

Chris Epstein, Laserforce International

Tuesday, June 28th, 3:45 - 5:00 PM

Category: Entertainment