Page 58 - BCM May 2024

EXPO PREVIEW

‘Sane’ Can Co-exist dependable workers today,” she says.
“ ey can choose from a number of
With F&B Success jobs. ey want to feel valued and
appreciated.”
Leaders should ask employees
what motivates them — money,
Running pro table restaurants and bars may seem like a praise, more responsibility? What are
daunting task, but Alison Anne will be in Denver to assist. their aspirations and how can you
help them achieve them?
BY BARRY SPARKS Each person’s emotional and
physical well-being is important, and
lison Anne, leader of Restaurant an actor. She graduated Magna that starts at the top, stresses Anne.
A Revolution, says she believes cum Laude from the University of “Managers, as well as hourly
in the revolutionary idea that you Maryland with a B.A. in eater, employees, should make it a point to
can have a wildly successful bar or English Language and Literature. get enough sleep, exercise, develop
restaurant without sacri cing your She continued to work in bars and outside interests and take care of
sanity or social life. If you don’t think restaurants during college. After themselves.”
it’s possible, you should plan to graduation, she found more success If you’re not taking care of yourself,
attend her presentation, “Restaurant in the hospitality industry than her it changes how you interact with
Management 201,” at Bowl Expo on acting career. other employees and customers.
July 3. “I fell in love with the positive parts Grumpy and irritable managers and
e 20-year veteran of the hospi- of the hospitality industry,” she says. employees seldom deliver a memo-
tality industry will present the top “And I kept getting promoted. Soon, I rable customer experience.
10 management training topics that saw it as my long-term career.” Whether you’re a rookie or a
can help you build a strong team that Anne eventually became com- veteran, Anne says lack of focus is
looks out for one another, takes care munications and events director at a typically a big problem.
of themselves (mentally and physi- leading Washington, D.C., sports bar, “It’s easy to get sucked into the
cally) and makes the business thrive. overseeing 50 employees and a $5 drama of the day or get caught up in
Too often, management and hourly million per year operation. minor duties that should be done by
employees in the bar and restaurant “As I moved up the ladder, I gained another employee,” she says. “I show
industry are dissatis ed, overworked an essential understanding of what it people where to put their focus and
and burned out. is leads to subpar takes to be a good manager in terms how to develop a step-by-step plan.”
work performance, diminished cus- of both maximizing pro ts and sup- Lack of accountability and low
tomer experience and a nancially porting my people,” says Anne, who employee morale are two other
underachieving business. is credentialed with the International common problems. Having an action
During her career, Anne developed Coaching Federation as a profes- plan is crucial, but it won’t succeed
a knack for drilling down into the sional certi ed coach. if people are not held accountable.
heart of what makes restaurants and Multiple skills are required to run How do you hold them account-
restaurant people tick. a successful operation. Among the able? Find out from your employees
She started as a hostess and busser topics Anne will address at Bowl the best way you can help them be
at age 17, working for a small, family- Expo are time management, estab- accountable. It could be a daily text
owned restaurant in her hometown. lishing priorities, training, marketing, or a face-to-face meeting; the same
en she became a waitress. e job planning, nancial systems and method doesn’t work for everyone.
was fun, but it could be stressful. more. Even if you aren’t able to attend the
While she enjoyed the hospitality Anne says leaders can’t do it presentation, Anne says there are two
industry, she set her sights on being all, and they shouldn’t have to. To major takeaways from her presenta-
be a leader, however, you need tion you can implement right away:
employees to follow you. She n Schedule a weekly managers’
To view a Bowling believes part of being an excellent meeting with an agenda, action list
University “Pro t leader is developing relationships and who’s accountable for each
Break” interview with employees, showing them you item. Make sure you consistently
with Alison Anne, care and helping them cope and hold the meeting, preferably at the
scan this QR code. take care of themselves. same time and day of the week.
“ ere is a shortage of good, (continued on page 68)

56 • BCM • MAY 2024 www.bcmmag.com

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