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Wednesday, May 23, 2018
General InfoSeminars

Seminar listings and times at International Bowl Expo

Check out all the information you need to increase revenue and retain customers in your business.

Sunday, June 17, 2018

Boot Camp Logo

Boot Camps

As part of your full registration to the 2018 International Bowl Expo – at no extra charge, all attendees are invited to attend this Sunday educational lineup.


Sunday, June 17, 2018
9:30 am - 4:00 pm
Brunswick A2 Boot Camp

Presented by Classic Products

Brunswick

Announcing the Brunswick Pinsetter Boot Camp. Spend the day with the team from Classic Products learning Safety Best Practices, Preventative Maintenance, Troubleshooting, Adjustments and more. This new Boot Camp is designed for small center proprietors that are hands on with the mechanical operations of their center. Proprietors are welcome to bring more than one person from their center.

This program will have limited seating and reservations are required in advance to participate. This is included in your Bowl Expo full registration.

A solution for small center owners doing it all with limited resources and manpower.  This boot camp focuses on the operation and maintenance of Brunswick A2 Pinsetters while providing solutions to some important topics such as:

  • Safety
  • Preventative Maintenance
  • Troubleshooting & Adjustments

Ideal for small center owner/operators doing their own maintenance, but everyone is with Brunswick pinsetters is encouraged to attend this five hour boot camp.  Space is limited to the first 32 registrants, so reserve your spot today.

Register



Sunday, June 17, 2018
9:30 am - 4:00 pm
QubicaAMF 8270 - Boot Camp

Presented by Classic Products

 

Announcing the AMF Pinspotter Boot Camp. Spend the day with the team from Classic Products learning Safety Best Practices, Preventative Maintenance, Troubleshooting, Adjustments and more. This new Boot Camp is designed for small center proprietors that are hands on with the mechanical operations of their center. Proprietors are welcome to bring more than one person from their center.

This program will have limited seating and reservations are required in advance to participate. This is included in your Bowl Expo full registration.

A solution for small center owners doing it all with limited resources and manpower. This boot camp focuses on the operation and maintenance of AMF 8270 Pinspotters while providing solutions to some important topics such as:

  • Safety
  • Preventative Maintenance
  • Troubleshooting & Adjustments

Ideal for small center owner/operators doing their own maintenance, but everyone is with AMF Pinspotters is encouraged to attend this five hour boot camp.  Space is limited to the first 32 registrants, so reserve your spot today.

Register



Sunday, June 17, 2018
9:30 am - 4:00 pm
Facebook Boot Camp - Ronny Dodd (BPAA)

In this Boot Camp attendees are shown how to effectively utilize Facebook. They will receive hands-on experience in creating effective posts, building a social media calendar and creating a Facebook campaign using Facebook Audiences. Attendees will also learn how to track their campaigns to see just how effective they have been. Limited to 24 centers (no limit to the number of person from each center).

Register



Sunday, June 17, 2018
9:30 am - 4:00 pm
System of League Bowling - League Development Boot Camp: Gerald Morrow (BPAA)

"Returning by Demand!! As part of your full registration to the 2018 IBE – at no extra charge, all attendees are invited to attend this first-time Sunday addition to the IBE Bowling University educational lineup. However, seats are limited to the first 40 registered attendees. Pre-registration required.

“Let systems run the business and people run the systems. People come and go, but systems remain constant. League Bowler Development hasn’t really changed over the past 40 years, but it’s a skill set that hasn’t been shared with the new generation. What was simply "Tribal Knowledge" is now documented, created by the BPAA League Development Committee, the System of League Bowling provides bowling center owners, operators, managers and other personnel with fast and efficient guidance on the development and retention of league bowlers. This full-day Boot Camp takes a deep dive into the system to provide you with the tools and techniques necessary to meet your league goals, regardless of the season. No matter how much or how little skill you have in league development, the guidance in this system will make you a better, more proficient and more confident bowling center owner, operator, manager or league coordinator."

Register

Back by popular demand. Bowl Expo Sponsor Pavilion - Monday, June 18

Don’t miss this unique opportunity to connect with select Bowl Expo Sponsors as they educate and debut new products and services to help you power-up your successful business.

Brunswick      SCN Logo


Tuesday June 19, 2018

Gerald Morrow

8:30 am – 10:00 am

Leagues 101 Flooring Leagues the Old Fashioned Way
Presented By: Gerald Morrow

"Are you doing what some of the high volume league centers are doing? Based on the BPAA System of League Bowling we are going to re-visit what might be old for some and continue to share the tribal knowledge about leagues. This session is great for new team members who have the opportunities to retain and grow leagues in their center."

Mike Holtzman

8:30 am - 10:00 am

F&B 101: 51 Ways to Improve Food and Beverage Operations
Presented By: Mike Holtzman

Need some fresh, new ideas to drive your food and beverage (F&B) bottom line? Look no further! Discover more than 50 little-known strategies to improve profits by implementing techniques and programs unique to the attractions industry. The discussions will include a cohesive presentation of pricing strategies, menu engineering, management systems and overall service to clearly illustrate how, both individually and overall, the processes and program work together to cut costs and drive revenue. Gain powerful ideas to implement in your food and beverage operations regardless of their size or complexity. Mike reveals dozens of ideas, leaving you in a desirable predicament: wondering which idea you should implement first.

Howard & George McAuliffe

8:30 am - 10:00 am

Redemption & Games-101: Understanding, Sales and Profits in a Bowling Entertainment Center Game Room
Presented By: George & Howard McAuliffe

Using an extensive industry database, the McAuliffes present and discuss the key metrics for game rooms and FEC attractions, what they mean, and how they can help drive revenue and save money. Get past the "shoot from the hip", opinion-based method of key purchasing and operational decisions. This session uses actual case studies to illustrate the power of understanding key metrics to assist in fine tuning the guest experience. An important subtopic for attendees to embrace throughout the session is the power of integration (integrating all aspects of the BEC: Bowling FEC Attractions, food & beverage, corporate and group sales).

Mandy Haws

8:30 am - 10:00 am

Social Media 101: Eat the Social Media Elephant One Byte At A Time!
Presented By: Mandy Haws

In our business we are challenged with hundreds of daily demands on our time so how are we supposed to work in social media too? How do we find the time and tools to execute our ideas? What if you could spend 90 minutes and walk away with a social media calendar for the WHOLE YEAR? Take the opportunity at Expo to attend a workshop where you will create an annual social media calendar and plan for your business. Creating a framework will help you stay on track and make it easy to reference on a daily basis. By getting into your social media daily and weekly you will begin building your working familiarity and habits. In this workshop you'll be guided by a fellow proprietor and BPAA Social Media Chair to create a stress free plan that will help you grow your social media presence and your business. You'll walk out with a plan that will help you work your business social media in minutes a day.

Frank Price

10:15 am - 11:45 am

Guest Experience When “People” Become the “Attraction” — Becoming An Experience Destination
Presented By: Frank Price

What’s the one thing that you have that no other bowling center or family entertainment business has? Why don’t companies realize that a good customer service strategy is only average today? Wouldn’t you rather create stronger relationships with your guests …build emotional capital …turn guests into brand “Evangelists” and make price irrelevant? Becoming an experience destination defines your own unique brand differentiates you from others makes it hard to copy and yields greater returns. Change the way you do business by using your greatest asset your employee team’s personality. Differentiate and dominate your competition with something they can’t duplicate the energy, enthusiasm, personality, and great choices made with each and every guest interaction. Service basics are a start but you will blend what’s expected where price and location are the only competitive difference. To attract new high value guests with entertainment spendable income and to generate return visits you’ll need to elevate the intangible value of your bowling center. Creating "Social / Emotional" connections with guests means your employees have engage to facilitate each opportunity to make guests smile laugh or feel significant. Being brilliant at the service task wins you trust but creating emotional connections with guests makes them love you and fuels them to return more often. This difference connects our humanity which satisfies our craving for socialization. Thus difference is differentiating and defining the winning business models of today.

Angel Tucker

10:15 am - 11:45 am

Authors Alley: Stop Squatting With Your Spurs On: The Power to Read People, Get what You Want
Presented By: Angel Tucker

Join Author Angel Tucker as she walks you through her book of the same title in this high energy, interactive session where the participants learn how to identify the dominant personality of others quickly. This business and life changing session changes the way we all look at other people who are different from ourselves. Gain a new appreciation for others as well as learn how to communicate more effectively.

Erin Gargan

10:15 am - 11:45 am

Social Media: Digital Persuasion: Ignite the Power of Social Sharing
Presented By: Erin Gargan

What inspires us to share with others? Why do we share some posts to our trusted network- but not others? How can marketers persuade today’s social mobile and digital customer to endorse their messaging product or service with the all-powerful share? Amplifying your message out beyond your existing audience is highly dependent upon your ability to earn social shares from your customers, clients and fans. The first step to building a stronger social strategy is cultivating a stronger sharing strategy. Understanding the psychology behind WHY we share WHAT types of content with WHOM is the key to harnessing the incredibly viral word-of-mouth power of social media. Whether you are marketing to millennials or boomers- the science behind social media sharing will have you examining your social media efforts through a completely new much clearer lens. Increase your ability to influence the share and you’ll quickly increase the tangible success of your digital marketing efforts.


George McAuliffe

10:15 am - 11:45 am

Redemption & Games-201: The Bowling Entertainment Center Game Room 201- Advanced Concepts in Driving Revenues
Presented By: George McAuliffe

Are you leaving money on the table? Once past breakeven on operating expenses, 85% of every dollar spent in the game room falls to the bottom line, so capturing that incremental spending is what separates the great game rooms from the merely good. The McAuliffe’s address next level practices for analyzing FEC equipment investment, identifying audience behavior, and influencing that behavior through the game mix, merchandising practices, pricing adjustments, and marketing techniques. All designed to drive incremental spending in the game room. In addition to maximizing operations, we will explore the future of bowling entertainment centers and how cutting-edge technology can be incorporated profitably.

Peter Starkel

2:30 pm - 4:00 pm

Entertainment: Becoming A Six Million Dollar Center
Presented By: Peter Starkel

Helping center owners with marketplace based goal setting and strategic revenue planning and program development.

Entertainment Center features in bowling centers have moved the needle on the income column of the P&L. Are these centers reaching true revenue potential; or merely hitting an owner/operator's own comfort zone?

The modernized Hybrid or Bowling Entertainment Center can deliver fun experiences to a variety of different types of groups.

This presentation offers attendees an overview of goal setting to the marketplace and practical tips to realize that potential. Using a real-life BPAA Market Study to show the attendees how to determine potential this program will look at the revenue opportunities that operators often miss that can add millions in revenue.

Once the goal is set, Peter takes attendees through several actions they can take to go after the revenue.

  • Marketplace based goal setting
  • Program Development
  • Hiring Cost Effective Teams to replace you
  • Tools and Tricks to be successful

Tema Frank

2:30 pm – 4:00 pm

Authors Alley: Strike! The Customer Experience Path to Profits
Presented By: Tema Frank

It’s awfully competitive out there these days! Before they decide where to spend an evening out customers spend hours on the Internet looking for deals and reviews. Unhappy customers can kill your business with a single tweet. Happy ones help you create stellar success. How can you get more business by making customers so delighted they'll keep coming back and want to tell others that yours is the place to go? Using her 3P Profit Formula and real-world examples outlined in her bestselling book, PeopleShock: The Path to Profits When Customers Rule, customer service specialist Tema Frank will inspire you while showing you how to win fans and customers for life. You'll discover:
  • What 360 degree customer experience is and how it differs from standard customer service.
  • How to spot the hidden signs that you have a customer experience problem brewing.
  • The secret to winning at the ratings and reviews game (without cheating!)
  • How to be extraordinary – simple things you can do to wow customers and get them talking (in a good way)!

Erik Guthrie

2:30 pm - 4:00 pm

Attractions: Laser Tag — 201
Presented By: Erik Guthrie

Intended for Entertainment Center operators and owners that want to re-energize or re-start their laser tag business. This seminar presents the best practices in marketing and execution that the top operators have implemented successfully. Topics include: Keeping the experience fresh and fun; Tactics to increase trial and retention and Marketing to diverse demographic segments.

Lindsey Anvik

2:30 pm - 4:00 pm

Social Media: Social Media is Just Like Running a Bowling Alley
Presented By: Lindsey Anvik

Social media is a lot like running a bowling alley.  It requires several things to ensure success; creativity, hard work, patience, consistency, and being able to make things look fun. Sound familiar? These are things you do on a daily basis while running your facility.  This seminar puts concepts in social media into bowling and business terminology so it’s easy to apply to one’s own business. Using real seminar attendee examples get a personalized look at how you can help your business grow through social media.  Attendees who pre-register for the seminar can take a brief survey on the challenges they have with social media. I take their answers and then customize my examples to include their businesses. This makes the experience more fun and more engaging.


Alan Kumpf

4:15 pm - 5:45 pm

Cost Savings: Controlling Labor Costs
Presented By: Alan Kumpf

This presentation attacks labor cost through two different avenues. The first is by developing the productivity or efficiency of your staff. The presentation walks one through this overlooked method of improving labor cost by increasing sales internally at the time of the visit. Several methods such as upselling increasing guest understanding and increasing time of visit can be the implemented by front line staff resulting in increased hourly sales therefore reducing the labor cost impact on the facility. Secondly it unpacks several different tools already in use such as scheduling hourly sales projections and real time labor spend awareness for the management team to use in effectively reaching a labor percentage goal set to increase net profits. Due to the multi-dimensional approach of this presentation it could be classified as both Increasing Profits through Cost Savings and Staff Development.

Matt Heller

4:15 pm - 5:45 pm

Author's Alley: ALL CLEAR! A Practical Guide for First Time Leaders and the People Who Support Them
Presented By: Matt Heller

One of the most difficult transitions to make in any business is going from frontline employee to Supervisor. Overnight, your world changes. New responsibilities, new peer group, new pressures… and all too often it ends in frustration on the part of the employees, the new leader, and the person who put them in that position in the first place.

In this session, we will explore the process of choosing, training, and supporting your new leaders through this metamorphosis. We will explore many of the common pitfalls that derail young leaders such as managing relationships and communication, and provide proven, practical tools that you can implement to set your new leaders up for success. As a result, you will be able to give the “ALL CLEAR” to your up and coming leaders!

James N & Casey K

4:15 pm - 5:45 pm

Attractions: Learn What You Need to Know About Escape Rooms!
Presented By: James Niehoff & Casey Keene

They’re one of the fastest growing trends in out of home entertainment, but what does it take to get them running and make them successful? Join James and Casey as they set a foundation for understanding the differences in escape rooms, then dive into design, construction and installation, including what to think about when building in an entertainment center. Financials will also be outlined, including typical costs, pricing trends and ROI. Success is fleeting without solid training and operations, so take away some best practices, including how to handle a few challenges of adding escape rooms as a secondary attraction in a busy entertainment venue.

Bob Pacanovsky

4:15 pm - 5:45 pm

Revenue Builder: Getting More Corporate Business to Come to “the Center”…and Then Come Back!
Presented By: Bob Pacanovsky

Did you know that your Bowling Center is considered a “unique venue” by companies? Learn the secrets on how you can book more company events at your center from someone who worked on the “inside” at over 50 unique venues. From sports venues, to attractions, to museums, to Hall of Fames, Bob Pacanovsky worked with both the venues and the companies to bring parties and events to these venues.

Companies are looking for unique venues ALL THE TIME to hold events, parties and meetings! Why? Because it is different and fun for their employees!

You can create a powerful revenue stream by hosting and planning events for companies of all sizes. You need to make sure you not only know how to do this, but also speak their language when it comes to these events.

This is where Bob Pacanovsky comes in to help. He is a now a Professional speaker and trainer, but worked an entrepreneur in the hospitality industry for over 20 years. He has also helped plan, create and cater over 7,000 events during that time.

He will give you his 10 secrets to get more company events and roll that “perfect strike”!

Attendees Say

  • It’s Electric! Being at Bowl Expo is a lot of fun, there are many innovative products out there. You get to see the next big thing before it becomes the big thing!

    Tyler Herreman
    Centennial Lanes – Hays, KS

  • One of the best reasons I’d think to come is to visit with other bowling centers and seeing how their operations are and networking amongst one another.

    Chris James
    Cordova Bowling Center – Cordova, TN

  • I get a good pulse to where the industry is at and who the people are that are making those trends and taking the industry to where it’s headed.

    Gianmarc Manzione
    Bowlers Journal International – Chicago, IL

  • I come to Bowl Expo to take a break from my business, get rejuvenated while meeting with other proprietors, and learn key things from the different educational seminars. It gets me back in the game. It gets me mentally thinking that I can do things better and I can do things differently at my center.

    Marc Mattecheck
    North Bend Lanes – North Bend, OR

  • It’s a great way to find new ideas for your bowling center. Not necessarily if your center is struggling, but even if you have a booming bowling center! Not only can you offer stuff to other people, but there’s some great ideas out there that maybe you’ve just never thought of before.

    Brandon Wilder
    Buffaloe Lanes – Raleigh, NC

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