Stephanie Angelo
Monday, January 18, 2021
9:45 – 11:00 AM

Leading the Pack – How a Culture of Learning Puts You Ahead


Companies need to constantly innovate to stay ahead of the competition. A company content to stand still eventually becomes stagnant and loses market share. You need to be skilled and informed to adapt to ever-changing environments. You need motivation and inspiration to break through to the next level. You need a compass, a guidebook, and directions. In this session, attendees learn what a Culture of Learning is, why it’s of critical value to your organization, and the seven ingredients to create and sustain it. A strong Culture of Learning equals reduced absenteeism, higher productivity, and loyal and engaged employees. Your takeaway is higher performing employees, higher performing teams, and a higher performing organization.

Jeff Butler
Monday, January 18, 2021
11:15 AM – 12:30 PM

Multigenerational Management
- The Ins And Outs of Managing 4 Generations in the Workplace


An unbelievable four different generations are sharing the workplace today. With each generation having its own culture and beliefs, how do you successfully manage each one so that you are able to optimize their performance, but also address their differences? The answer is crucial to your organization's culture and long-term strategic success. In this program, best-selling author, Jeff Butler, shares his research and insights into the four generations' motivations, differences, and communication styles. You will learn how organizations across various industries are thriving with a multigenerational workforce. Also, you'll gain specific, actionable strategies to manage your cross-generational challenges and turn your multigenerational workforce into a competitive advantage.

Lynn Switanowski
Monday, January 18, 2021
2:15 – 3:30 PM

What’s Next for Your Center? Reinventing Sales &
Reenergizing Marketing for Your Bowling Center


When major business interruptions occur, it can leave many small business owners needing to make strategic decisions for their organization. The best in class businesses use this challenging time to create not only a new normal for their company but a path forward that creates new opportunities and helps to mitigate future risks. Which one will your bowling business be? Join us for this business planning session, learn how to make lemonade for your business out of the current situation, and learn:

  • 5 Easy ways to make your social media pages selling tools for your bowling business 
  • 5 ways to increase the loyalty your customers have for your business – and keep them coming back - and using reviews to tell others at the same time
  • Identify current weaknesses in your business and create plans to improve or enhance them when the crowds come back
  • Learn ways to make more sales using social media as another cash register 
  • The Why, How, and Where to use technology to further enhance the customer experience with your bowling business

John Karabatsos
Monday, January 18, 2021
3:45 – 5:00 PM

Food and Beverage Operations in a Post-COVID-19 world.


The pandemic has fundamentally changed the way we live, work and play, and necessarily how we operate our business. While we presently do not know how long this new reality will last (or exactly what it is!), we’ll discuss how these changes have impacted our menu, staffing, cleaning procedures, and overall operation in the food and beverage area both now and into the foreseeable future.