Interacting with a Customer, or Prospect has taken a dramatic turn in 2021 (and beyond). How do we connect with people? Is Customer Service and Customer Experience a "thing" any longer? ABSOLUTELY! In fact, it's more important than ever
With this new economy, there are five essential laws of being in the “Hospitality Business” that organizations need to consider and strive to implement.
While these elements may be “common sense”, Bob shows you why these laws of Hospitality are more important than ever before to deliver a powerful Customer experience!
This new seminar takes Bob's signature seminar- Creating the Black Tie Customer Experience and adds these essential laws that can help build Loyalty, Retention, and Revenue!