Andy Masters, Masters Performance Improvement, Inc. 
Monday, January 10, 2022
9:45 – 11:00 AM

embracing the workforce revolution; recruit, retain, and empower

Andy Masters

We are experiencing a workforce REVOLUTION as we emerge from the COVID-19 crisis.   A movement.  Millions of enlightened employees have spoken. They want CHANGE.  And, they will only work for organizations who provide such change.  Employees want family-friendly flex time.   Employees want new perks & benefits.  Employees want jobs they are passionate about.  And, they want this all in a positive work environment where they can enjoy their jobs and be developed for the future, not be overworked and under-appreciated. 

Today’s leaders must use vision to be the “Champion of the Cause” in their organizations to initiate such change.   REAL change.  Organizations will either re-enact the “old way” of doing business and be left behind, or jump on the revolution train now.  Change, and recruit the most talented candidates–who will stay.  Delay change, and suffer a turnover of talented employees, while leaving a stagnant, uninspired workforce with little innovation or drive to succeed.  Enjoy this this critical and timely program for all levels of leadership based on the 5th book “Things LEADERS Say: A Daily Guide to Help Every Leader Empower & Inspire“, from award-winning author and international speaker Andy Masters.

Tom Schreibel & Sarah Helton, Michael Best Strategies
Monday, January 10, 2022
11:15 AM – 12:30 PM

BPAA Government affairs-building effective relationships with policymakers


Challenges that came with the pandemic demonstrated why and how advocacy and engagement with elected officials is critical, whether it was ensuring bowling proprietors were included in the SBA’s Restaurant Revitalization Fund or getting proprietors’ centers reopened across the states. Elected officials rely on engagement from proprietors to understand the bowling industry and proprietors’ businesses and how they can be supportive. When bowling proprietors are engaged with elected officials, stronger relationships are built, and more knowledge is shared about policies that impact the industry.

Join Tom Schreibel and Sarah Helton of BPAA Government Affairs to learn the importance of engaging your elected officials and how to effectively build relationships to protect and support the bowling industry.

Bob Pacanovsky, Black Tie Experience
Monday, January 10, 2022
2:15 – 3:30 PM

the 5 essential laws of hospitality (to build loyalty, retention, and revenue)

Bob Pacanovsky

Interacting with a Customer, or Prospect has taken a dramatic turn in 2021 (and beyond). How do we connect with people? Is Customer Service and Customer Experience a "thing" any longer? ABSOLUTELY! In fact, it's more important than ever before!

With this new economy, there are five essential laws of being in the “Hospitality Business” that organizations need to consider and strive to implement.   While these elements may be “common sense”, Bob shows you why these laws of Hospitality are more important than ever before to deliver a powerful Customer experience!

This new seminar takes Bob's signature seminar- Creating the Black Tie Customer Experience and adds these essential laws that can help build Loyalty, Retention, and Revenue!

Panel of BPAA Proprietors
Monday, January 10, 2022
3:45 – 5:00 PM

is going cashless at my center a real option?


The pandemic was an accelerator for many societal trends; food delivery, working from home, remote learning, and going cashless.   But it is the right move for your business?  Is the bowling industry ready for a cashless business model? 

Join a panel of fellow proprietors that took the pioneering step to take their business cashless.   Learn firsthand what worked, what didn’t, and is cashless the future of our industry.