Thought Leader

FROM HASSLE TO HERO: PAVING THE PATH FOR POSITIVE CUSTOMER JOURNEYS

Presented By: Adam Toporek

Tuesday, January 21: 10:30 - 11:45 AM

Customer emotions drive loyalty, and hassle is a major source of negative feelings. By removing these frustrations, we can transform the customer experience into a source of positive emotions and lasting loyalty.

In this keynote, you'll learn a three-step approach to creating a hassle-free customer journey: 

• Understand: What customer hassle really means and its impact. 

• Identify: The specific hassles customers encounter using diverse insights. 

• Eliminate: Address root causes to remove obstacles and enhance experiences. 

At the end of this session, you will walk away with actionable strategies for fostering positive customer emotions and building stronger loyalty.