Thought Leader
Tuesday, April 20, 2021
General InfoThought Leader

Thought Leader

Joseph Michelli

Breakfast with Thought Leader

Presented By: Joseph Michelli
Thursday, June 24th

Finding the Post-Pandemic Pocket:
Meeting the Changing Wants and Needs of Customers

Emerging from the trauma and fog of 2020, there is a bright future for leaders who understand and evolve to meet customer trends. Born from necessity during the pandemic, business owners and customers have rapidly embraced technologies like online scheduling and cashless payment. However, customers have also demonstrated a heightened need for social interaction, community, recreation, and human connection. During this presentation, Joseph will share consumer trend research and practical tools for delivering an engaging and loyalty-building bowling experience. You will leave this presentation armed with resources needed to provide human powered/ technology aided experiences which will position you for growth and sustainability.

Attendees Say

  • It’s Electric! Being at Bowl Expo is a lot of fun, there are many innovative products out there. You get to see the next big thing before it becomes the big thing!

    Tyler Herreman
    Centennial Lanes – Hays, KS

  • One of the best reasons I’d think to come is to visit with other bowling centers and seeing how their operations are and networking amongst one another.

    Chris James
    Cordova Bowling Center – Cordova, TN

  • I get a good pulse to where the industry is at and who the people are that are making those trends and taking the industry to where it’s headed.

    Gianmarc Manzione
    Bowlers Journal International – Chicago, IL

  • I come to Bowl Expo to take a break from my business, get rejuvenated while meeting with other proprietors, and learn key things from the different educational seminars. It gets me back in the game. It gets me mentally thinking that I can do things better and I can do things differently at my center.

    Marc Mattecheck
    North Bend Lanes – North Bend, OR

  • It’s a great way to find new ideas for your bowling center. Not necessarily if your center is struggling, but even if you have a booming bowling center! Not only can you offer stuff to other people, but there’s some great ideas out there that maybe you’ve just never thought of before.

    Brandon Wilder
    Buffaloe Lanes – Raleigh, NC

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