Page 54 - 2025 Member Benefits Guide

MEETINGS & EVENTS

BPAA’s 2025 Paving the Path
Bowling Summit for Positive

is a strategic midwinter conference for bowling center ADAM
proprietors, managers and bowling industry leaders to Customer TOPOREKA
network and learn from top business professionals.
Journeys
Bowling
Summit will
once again
offer an
outstanding Customer emotions drive loyalty, and hassle is a major source of negative feelings.
array of By removing these frustrations, we can transform the customer experience into a
educational source of positive emotions and lasting loyalty.
programming In this thought leader, you’ll learn a three-step approach to creating a hassle-free
and another customer journey:
memorable n Understand: What customer hassle really means and its impact.
closing event.
n Identify: The specific hassles customers encounter using diverse insights.
This conference n Eliminate: Address root causes to remove obstacles and enhance experiences.
includes At the end of this session, you will walk away with actionable strategies for
educational fostering positive customer emotions and building stronger loyalty.
seminars,
networking
events with
industry leaders
and exhibitors, 2025
an exciting Thought Leader, industry updates, and a Town Hall
meeting where BPAA members will receive the latest updates on BOWLING SUMMIT
their membership services and hear what the association has
planned for the future.
January 19-21, 2025

Red Rocks Casino, Resort & Spa
bowlingsummit.com • 800-343-1329 11011 W. Charleston Blvd. Las Vegas, NV 89135

52 2025 MEMBER BENEFITS