The following is a step-by-step guide on how to add emails/contacts to your Trusted Senders list (also known as a White List) within the SmarterMail web portal. This is used for when emails/contacts are flagged by the system as spam incorrectly so that you may continue to receive emails from a certain address/contact.
Please note that it can take anywhere from 24-72 hours or longer for the servers to update and recognize the changes. If after this amount of time a particular email address is still being flagged by system as spam, please contact us for additional help.
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