All Seminars and Workshops are included with full registration.

Rocky Bush

Inspiration for digital marketing and social media in your center

Rocky Bush
Monday, October 28th 1:45PM - 3:15PM

Learn about all the important facets of digital marketing and how everything works together as an ecosystem. We'll connect the dots from the foundation pieces of your website to having a database and using email marketing. Plus, we will review various social media platforms and their best practices for your center. Learn how to incorporate the "FOMO Effect" with your customers, create brand awareness, and drive business. You'll see practical and useful examples while oiling up your creative juices.


Finding & Selecting Staff in this full employment economy!

Bart Burger
Monday, October 28th 3:30PM - 5:00PM

Where did all the good candidates for hire go? With unemployment rates at sub 3% it seems there aren’t even good prospects to hire. Hope is not lost, this session designed for Proprietors, Managers and HR directors helps to create a culture in your center that not only retains the good employees but makes your center a destination good candidates seek out.

Scott Lesnick

Motivating, Managing, & Mentoring 5 Generations in the Workplace...including those pesky Millennials!

Scott Lesnick
Tuesday, October 29th 1:45PM - 3:15PM

Successfully Blending the Five Generations currently in the bowling workplace can be a tall order. Your leadership is essential in assisting all employees to better understand one another. An open and positive workplace culture tends to increase profitability when communications are open and the sharing of ideas is encouraged.

This interactive presentation covers strategic methods of improving employee morale, improving operational efficiency, increasing employee retention, and improving employee productivity; how to find it, how to harness it, and how to keep it.

  • Increase employee retention, inclusion and attract new candidates
  • Grow overall workplace communications, productivity and increased revenue
  • Improve employee/management engagement of each generation and cultures
  • Discover the workplace needs, wants and aspirations of each generation
  • Identify the 7 most powerful actions we can take to improve employee engagement, workplace culture, grow communication, and cooperation with all generations (based on my four-year survey)
Bob Pacanovsky

Power of Impact Points - Being A Customer In Your Center

Bob Pacanovsky
Tuesday, October 29th 3:30PM - 5:00PM

Your center (and your employees) make an “impact” every time a prospect or customer comes into contact with your organization. And these “impact points” create impressions that can help – or hurt – your brand. What are Impact Points and why are they important? Think of them as impressions of your business and your people. We call them Impact Points because they do just that- make a big impact on whether or not people will do business with you.

This interactive customer experience seminar takes a deep dive into how these “impact points” affect the way people see your organization and your people. And to do this, we need to “become” our customers or prospects. Only then can you have a better appreciation of what your customer sees and thinks about your business.

Learn what all the types of Impact Points are, how you can make them stand out, and how to use them to move customers to loyalty and retention.  


  • What Impact Points are and why they are important to the customer experience
  • The Three Stages of Impact Points and why each stage is vital to creating Brand Ambassadors
  • How to design the customer experience based on your Impact Points- get a complimentary Impact Wheel that will help better visualize the process