Power of Impact Points - Being A Customer In Your Center
Tuesday, October 29th 3:30PM - 5:00PM
Your center (and your employees) make an “impact” every time a prospect or customer comes into contact with your organization. And these “impact points” create impressions that can help – or hurt – your brand. What are Impact Points and why are they important? Think of them as impressions of your business and your people. We call them Impact Points because they do just that- make a big impact on whether or not people will do business with you.
This interactive customer experience seminar takes a deep dive into how these “impact points” affect the way people see your organization and your people. And to do this, we need to “become” our customers or prospects. Only then can you have a better appreciation of what your customer sees and thinks about your business.
Learn what all the types of Impact Points are, how you can make them stand out, and how to use them to move customers to loyalty and retention.
- What Impact Points are and why they are important to the customer experience
- The Three Stages of Impact Points and why each stage is vital to creating Brand Ambassadors
- How to design the customer experience based on your Impact Points- get a complimentary Impact Wheel that will help better visualize the process