Thought Leader


Joseph Michelli

Thought Leader

Presented By: Joseph Michelli
Tuesday, January 19th, 2021: 10:30 - 11:45 AM

Finding the Post-Pandemic Pocket:
Meeting the Changing Wants and Needs of Customers

Emerging from the trauma and fog of 2020, there is a bright future for leaders who understand and evolve to meet customer trends. Born from necessity during the pandemic, business owners and customers have rapidly embraced technologies like online scheduling and cashless payment. However, customers have also demonstrated a heightened need for social interaction, community, recreation, and human connection. During this presentation, Joseph will share consumer trend research and practical tools for delivering an engaging and loyalty-building bowling experience. You will leave this presentation armed with resources needed to provide human powered/ technology aided experiences which will position you for growth and sustainability.