Keynote & Thought Leaders

MONDAY, OCTOBER 23, 2017

Randi Busse, President,
Work Force Development Group, Inc.

Welcome Lunch and Keynote: Moving Employees From Compliant To Committed: Creating a Culture of Ownership in Your Company
12:00 - 1:30 PM

Sponsored By:
Brunswick

Does the expression, "You can't get good help these days" come to mind when you think about your employees? Are you worried about what your employees are doing and saying to customers when you're not there? It's possible to get your employees to think and act like owners of the business without giving them stock or paying them more money. Come learn how to:

  • Demonstrate the behaviors you want employees to emulate with customers
  • Ensure your employees know what great service looks like so they can deliver it
  • Help employees connect the dots between their behaviors and the success of the business
  • Hold employees accountable for delivering the customer experience you expect them to deliver

Included with Full Registration. Additional tickets $35 ea.

TUESDAY, OCTOBER 24, 2017

Sponsored By:
FetchRev

Breakfast Keynote: Featuring BPAA Smart Buy Program
7:30 - 8:45 AM

BPAA staff will talk about the new partnerships added to the Smart Buy program this summer. Learn important updates to current partnerships; including how the Grainger program is changing, and why the SYSCO program just got better for smaller centers. Get details on how to sign up for the most popular programs and where you can go to get the latest information on all 100+ Smart Buy partnerships.

Included with Full Registration. Additional tickets: $25 ea.

Sponsored By:

Lunch and Learn Idea Exchange
12:00 - 1:30 PM

Come enjoy lunch and participate in Hot Topic Table Discussions with industry peers to share what is happening across the region.

*Included with Full Registration. Additional tickets: $45 ea.

WEDNESDAY, OCTOBER 25, 2017

Sponsored By:
BPAA & USBC Logog

State of the Industry Breakfast
9:00 - 10:45 AM

Come to learn about the latest news within our industry and association. Featuring representatives from BPAA, USBC, IBM and the Hall of Fame.

Included with Full Registration. Additional tickets: $25 ea.