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Monday, August 3, 2020
General InfoSeminars

Seminars ECBCC

All Seminars and Workshops are included with full registration.

Ronny Dodd

Monday, October 19, 1:45 PM – 3:15 PM

Ronny Dodd, BPAA Webservices

Digital Marketing: Building the Customer Journey

Using the New Customer Connect Powered by Salesforce

Learn about the tools that are available for you to help navigate the customer relationship journey. These are the tools that will help you automate the customer relationship process and assist in making smart, data-driven decisions. You will learn about techniques for gathering quality customer data, driving successful marketing campaigns, and analyzing the results. All of which will result in better relationships with your customers, while delivering new and repeat business into your center.

John Karabatsos

Monday, October 19, 3:30 – 5:00 PM

John Karabatsos, BPAA Education

Food and Beverage Operations in a Post-COVID-19 world.

The pandemic has fundamentally changed the way we live, work and play, and necessarily how we operate our business. While we presently do not know how long this new reality will last (or exactly what it is!), we’ll discuss how these changes have impacted our menu, staffing, cleaning procedures, and overall operation in the food and beverage area both now and into the foreseeable future.

Sherry Howell

Tuesday, October 20, 2:15 PM – 3:45 PM

Sherry Howell, CenterEdge Software

The New Rules of Guest Experience

Day by day, even minute by minute at times, 2020 has certainly thrown new obstacles and opportunities in our paths. Throughout this year of uncertainty, the way we do business has changed, and so should our mindsets. At the end of this session, you will have a new perspective of what guest experience means now and how you can set your facility apart from the competition. We will take a year’s worth of learning – the trials and the errors – and pave a new way forward. Isn’t it about time we shook things up?

Sherry Howell

Tuesday, October 20, 4:00 PM – 5:30 PM

Lynn Switanowski, Creative Business Consulting Group

What’s Next for Your Center? Reinventing Sales & Reenergizing Marketing for Your Bowling Center

When major business interruptions occur, it can leave many small business owners needing to make strategic decisions for their business. The best in class businesses use this challenging time to create not only a new normal for their business but a path forward that creates new opportunities and helps to mitigate future risks. Which one will your bowling business be?

Join us for this business planning session and learn how to make lemonade for your business out of the current situation! Learn:

  • How to make your social media pages selling tools for your bowling business
  • 5 ways to increase the loyalty your customers have for your business – and keep them coming back - and using reviews to tell others at the same time!
  • Identify current weaknesses in your business and create plans to improve or enhance them when the crowds come back
  • Learn ways to make more sales using social media as another cash register
  • 5 Easy ways to make your social media pages selling tools for your bowling business
  • The Why, How, and Where to use technology further to enhance the customer experience with your bowling business!

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