• Leadership Principles (10401L)
  • Team Synergy (10402L)

Leadership Principles (10401L)-
This course, combined with the modules you have completed in other tracks, will provide a comprehensive understanding of the leadership needed to effectively elevate your bowling facility’s operations to the next level of profitability and sound management.

Course Lessons and Objectives:

Lesson 1

  • Determine what defines a leader.
  • Understand the difference between a manager and a leader.
  • Describe key leadership skills.
  • Manage change by leading employees through the process.
  • Apply leadership techniques to your management style.

Lesson 2

  • Identify how others deal with change, so you may tailor communications, training, etc. to effectively manage the process.
  • Understand and recognize various types of change and factors that don’t change.
  • Apply techniques for change management to your leadership style.

Lesson 3

  • Develop a Bowling Center Leadership profile.

Team Synergy (10402L)-
All of the instruction and work you have performed in previous courses within this BPAA online program apply to teams: managing employees, conflict management, customer service standards, performance management, etc. As a leader, you will need to establish team goals, roles and responsibilities.

Course Lessons and Objectives:

Lesson 1

  • Distinguish the key differences between a group of people and a team.
  • Garner team input to establish effective goals.
  • Assemble a winning team and boost synergy to set and accomplish goals.
  • Recognize the variety of roles at play within teams at your center.

Lesson 2

  • Improve communication within your team.
  • Lead productive brainstorming sessions.
  • Enhance the effectiveness of team decision-making by implementing learned techniques.
  • Understand and recognize sources of team conflict.
  • Coach your team to resolve issues internally.