Supervisory Skills

  • Employee Motivation (09101S)
  • Increasing Performance and Efficiency (09102S)
  • Legal Operations (10103S)
  • Managing Conflict & Employee Discipline (10104S)
  • Effective Delegation (10105S)

Employee Motivation (09101S)-
This course addresses employee motivation and what factors increase employee performance levels, as well as techniques for performing employee reviews more successfully.

Course Lessons and Objectives:

Lesson 1

  • Understand your role as a performance coach.
  • Recognize effective coaching and training techniques.
  • Identify each employee’s adult learning styles.
  • Assemble effective training curriculum.

Lesson 2

  • Provide performance evaluations that are objective, fair, and beneficial to employees.
  • Help employees set goals and develop a plan to achieve those goals.
  • Conduct performance appraisal meetings that provide employees with valuable feedback and concrete suggestions for continuous improvement.

Lesson 3

  • Understand motivation and recognition techniques.
  • Discuss various motivation theories and how to apply these within your center.
  • Consider numerous ways to recognize/reward employees.

Increasing Performance and Efficiency (09102S)-
This course gives students the tools to effectively communicate with their staff and to better manage their time.

Course Lessons and Objectives:

Lesson 1

  • Discuss the communication process and its components.
  • Recognize listening as an essential part of the communication process.
  • Write emails effectively.
  • Complete an Action Plan.

Lesson 2

  • Introduce 10 principles of effective time management into your workplace.
  • Understand and manage realities for today’s supervisors.
  • Conduct effective meetings.
  • Comprehend the elements of a time management action plan.

Legal Operations (10103S)-
This course give students the tools to resolve employee conflict at the center and handle employee discipline in a professional and legal manner.

Course Lessons and Objectives:

Lesson 1

  • Identify conflict that may become disruptive to your operation.
  • Consider the need for mediation to resolve conflict.
  • Increase your use of listening and proper communication as conflict resolution tools.
  • Recognize the most common types of challenging employees, and the strategies essential to modifying their behaviors.

Lesson 2

  • Manage performance improvement through the use of coaching techniques.
  • Understand the importance of documenting incidents and actions.
  • Effectively document employee performance.
  • Avoid common supervisor missteps when disciplining employees.
  • Appreciate how these skills tie into your center’s overall goals.

Managing Conflict & Employee Discipline (10104S)-
This course give students the tools to resolve employee conflict at the center and handle employee discipline in a professional and legal manner.

Course Lessons and Objectives:

Lesson 1

  • Identify conflict that may become disruptive to your operation.
  • Consider the need for mediation to resolve conflict.
  • Increase your use of listening and proper communication as conflict resolution tools.
  • Recognize the most common types of challenging employees, and the strategies essential to modifying their behaviors.

Lesson 2

  • Manage performance improvement through the use of coaching techniques.
  • Understand the importance of documenting incidents and actions.
  • Effectively document employee performance.
  • Avoid common supervisor missteps when disciplining employees.
  • Appreciate how these skills tie into your center’s overall goals.

Effective Delegation (10105S)-
In this course, students will learn the basics of effective delegation and, hopefully, recognize the potential benefits.

Course Lessons and Objectives:

Lesson 1

  • Understand the principles and benefits of effective delegation.
  • Realize the drawbacks of not delegating.
  • Analyze the factors behind why delegation succeeds or fails.
  • Recognize the four employee types, and how they relate to delegation.

Lesson 2

  • Understand the four rules of delegation.
  • Incorporate the 10 principles of effective time management.
  • Implement the basics steps to effective delegation.
  • Create goals and a success plan for each delegated task.
  • Manage the delegation process, including constructive feedback to employees.