Entertainment Center Management

  • Classes
  • History
  • Topics - Course Agenda
  • Travel Accomodations

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ECM is perfect for those who are, or who could become, high-level operation managers in bowling-anchored entertainment centers.

During the week-long course, students cover all the complexities in operating centers that also offer a unique combination of attractions, food & beverage service and event hosting, and visit multiple sites where they have the opportunity to question the managers, operators and owners about their respective best practices.

ECM curricula includes courses such as Entertainment Center Financial Levers, Attractions Operations, Food & Beverage Service & Execution, Group Events Promotion, Organized Play in Entertainment Centers, Staff Selection and Scheduling, Maximizing Profitability through Effective Packaging, Game Room Operations, Sales Force Selection, Supervision and more.

Class 

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Program History

 

The BPAA School of Entertainment Center Management launched its maiden voyage on September 30th, 2012 in Arlington, Texas when in the inaugural class of 29 students representing 11 states and Canada attended the curriculum-rich, 6-day program packed with 30-plus hours of classroom and hands-on instruction, individual and group projects. Students worked on real-life problems, learning real-life ideas and solutions they will be able to take back and implement in their multi-faceted, (mutli-profit-centered) Entertainment facilities. The vision of the BPAA Executive team and Education Committee was to be better able to serve the entire membership base — just as the School for Bowling Center Management and Online Training and Management Certification Program do for the traditional centers (large and small). With this program, now the newer entertainment business model has the same opportunity to grow their bottom line also.

ECM is perfect for those who are, or who could become, high-level operation managers in bowling-anchored entertainment centers. 

The School for Entertainment Center Management is the only program of its kind in the bowling industry. Students attending the course receive valuable one-on-one time with some of the best bowling and entertainment center business people the industry has to offer. If anyone aspires to further their career in a bowling-anchored entertainment center, this school should be the destination of choice on their career path.

During the week-long course, students covered all the complexities in operating centers that also offer a unique combination of attractions, food & beverage service and event-hosting, and visited multiple sites where they had the opportunity to question the managers, operators and owners about their respective best practices.

ECM curricula included courses such as Entertainment Center Financial Levers, Attractions Operations, Food & Beverage Service & Execution, Group Events Promotion, Organized Play in Entertainment Centers, Staff Selection and Scheduling, Maximizing Profitability through Effective Packaging, Game Room Operations, Sales Force Selection and Supervision and more. The professional faculty included successful executives from Namco, TrainerTainment, Brunswick Bowling, Trifecta Management Group, Cornerstone Consulting, and Stars & Strikes, among others.

 

School of Entertainment Center Management

 Arlington, TX

September 24 – September 29, 2017

 

Day & Time                    Topic/Activity                                    

Sunday, September 24 
5:30 pm-8:00 pm Dinner & Tour- 

Monday, September 25 
8:30 am — 9:00 am Opening Remarks and Introductions
9:00 am–12:00 pm Game Room Operations
1:00 pm–2:45 pm Sales Force Selection & Supervision
3:00 pm–5:00 pm Group Events Promotion 

Tuesday, September 26 
8:30 am–10:00 am Food Operations 
10:15 am–12:00 pm Bar Operations
1:00 pm–2:45 pm Bowling 2.0/ USA Bowling Youth Learn the Sport
2:45 pm – 4:30 pm BEC Operating Best Practices 

Wednesday, September 27
9:00 am–12:00 pm Laser Tag Operations/Marketing
1:00 pm–2:30 pm Staff Selection & Training
2:45 pm–4:30 pm Effective Packaging
4:30 pm–8:00 pm Field Trip & Dinner—    

Thursday, September 28
9:00 am–10:30 am Organized Play in BECs
10:45 am–12:30 pm Utilizing Social Media in Ent. Centers
1:30 pm-2:45 pm Utilizing Facebook in Ent. Centers
3:00 pm – 5:00 pm Financial Levers in BECs

6:00 pm–8:00 pm Graduation & Dinner

Friday, September 29
8:30 am–11:30 am Managing Managers
11:30 am–12:00 pm Wrap-up

 

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Travel Arrangements

The International Bowling Campus Travel Department is available to make any travel arrangements required by the students. Simply contact one of the travel department representatives at 1-800-343-1329 or travel@bowl.com.

Flight / Airport Information

The Dallas-Fort Worth Airport is approximately 15 miles from The International Bowling Campus. Since the DFW Airport is a major hub, it offers flights through most airlines and a variety of arrival and departure times and options. Considering its proximity to our facility and the availability of free shuttle service to the host hotel, we urge all students who will fly in for the class to designate the DFW Airport as their final destination. Visit www.dfwairport.com

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Lodging

There are several hotels within close proximity of the bowling campus; however, our meeting department has made arrangements with The Hyatt Place, who extends to the BPAA and its guests a discounted room rate. The Hyatt Place is located directly across the street from the bowling campus, and is within walking distance. Students choosing to stay at this hotel can avoid car rental as the hotel offers a free shuttle from the airport, and there are several restaurants nearby where students can enjoy dinner on their free nights. Make a reservation at our host hotel. 


Local Attractions

In the community surrounding the International Bowling Campus, there are a variety of dining and entertainment options.  During the class, students have a limited amount of free time; however, they will have several evenings to have dinner on their own or enjoy one of Arlington’s local hot spots.  The following links will give you an opportunity to plan your visit:

Arlington.org
Texas Rangers - Home games 9/25-9/30 vs Astros and A's. 
Dallas Cowboys - Home game 10/1 vs. Rams
Six Flags Over Texas - Open 9/23,24,29 and30
Humperdink's - Open everyday vast menu (you could eat here everyday of your stay and have something different everytime.