January 11, 2016
Dear Valued Customer,
Due to quality Issue discovered In our Kraft Mac and Cheese, Kraft Heinz has initiated a hold on the following product:
Kraft Mac and Cheese (item 2100070443)
The product to be placed on hold will contain the following code date informtion on the outside of the cases:
25 May 20l6 C-2 1704
If you received or have current stock of this product with the code date listed above, dispose of any product remaining in your inventory. Please record the quantity disposed and request credit or replacement product through your Kraft Heinz Sales contact. Please provide Kraft Heinz all records of disposed product. They can be sent directly to the following email address: jill.mistick@KraftHeinzCompany.com
Additional product that you currently have in stock or soon to receive from other code dates are not affected by this quality issue. Kraft Heinz will continue to Investigate and monitor this quality issue to ensure that we have effectively identified all affected product and to prevent any future reoccurrence of this issue.
Please note that this quality issue does not pose a food Safety risk and this withdrawal was initiated as a precautionary measure. It is not associated with a Recall or Food Safety Issue.
Heinz Is committed to providing only the highest quality products to our customers. Product quality is paramount to our business and is one of our core values. We want to assure you that we are proactively taking steps to avoid a slmllar situation In the future. Thank you for your continued loyalty.
Jill M. Mistick Kraft Heinz Manufacturing Quality
Foodscrvlce QuJiitv Assurance Lead
THE KRAFT HEINZ COMPANY